A: Yes. You can cancel, anytime from your account dashboard. Your access lasts through the end of your billing period.

A: Any files you downloaded are yours to keep forever—even if you cancel. Membership simply gives you access to new or gated content.

A: Don’t panic — we’ve got you. If a download fails or the link doesn’t work, just shoot us a message using the contact form or email us at hello@thesparklesocietyxo.com  We’ll resend it or get you back into the vault ASAP.

A: Absolutely. All payments are processed through Squarespace’s encrypted checkout system. We never see or store your card info — your glam is guarded like gold.

All sales are final. We do not offer refunds on digital content or physical items. Everything is authenticated, documented, and sold as-is — but if there’s an issue, reach out and we’ll always try to make it right.

A: We’re always adding new vault drops, blog entries, download packs, and exclusive content — usually every month.

A: The Vault holds full, archived collections organized by brand and theme. The Rare Spotlights shine on individual treasures—PR boxes, standout pieces, one-offs, or ultra-limited drops that deserve the spotlight. Think: deep dives, backstories, and collector secrets.

A: Every single photo you see features our actual collection—every item is real, owned, and photographed by The Sparkle Society XO. No borrowed images, no stock shots—this is the real deal, straight from our vault.

A: The Sparkle Society XO’s archive was curated over decades by Mrs. Kales—a legendary collector with an unmatched eye for beauty. Many pieces are limited editions, PR exclusives, global releases, or rare promotional items no longer available anywhere else.

A: We provide authentication tips, visual guides, and collector insight in our blog, The Sparkle Journal. From fake MAC warnings to packaging comparisons, we’ve got your back.

A: Occasionally. If you have something rare or one-of-a-kind, shoot us a message via our contact page. We’re especially interested in full collections, PR kits, and vintage gems.

A: At this time, our physical drops are US-only. However, our digital content is accessible worldwide.

A: From time to time, we open up featured collaborations with collectors or creators who align with our vibe. We love spotlighting other rare gems—but it’s by invitation only, so keep an eye on announcements.

Hit our contact page or email us at hello@thesparklesocietyxo.com